Jobs in Nanaimo

Newest first

Within 25 km of Nanaimo

Added 36 mins ago
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Bass Pro Shops

Front End Lead

Nanaimo, BC, Canada

Starting Pay Rate: $20.00 - $22.75 · Full-time

Within 25 km of Nanaimo · About 2.3 km from the city centre

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Job details

Pay: Starting Pay Rate: $20.00 - $22.75
Job type: Full-time
Apply by: Oct 31, 2026
Posted: Oct 1, 2026

Original job description

Summary:

Reporting to the Group Sales Manager, the Retail Lead is responsible for overseeing the successful day to day operation of a retail store department.

Responsibilities:

Provide supervision and leadership to the team members of the department, in partnership with the manager
Delegate tasks and work assignment to team members by giving clear and concise direction, and follow up to ensure proper execution
Foster the growth and development of team members by training various standard operating procedures and processes
Ensure team members follow all standard operating procedures and systems processes, following up to provide correction and guidance when needed, and reporting violations to the manager
Perform administrative tasks related to their assigned department
Provide legendary customer service by identifying and evaluating customers’ needs, and making product recommendations based off this analysis
Promote company programs to team members and customers
Maintain visual presentation standards including in-store signage, merchandise recovering/front facing, restocking, remerchandising, dusting, and vacuuming sales floor as needed
Respond to and resolve customer issues by using good judgment and logic in solving problems and making decisions within the job scope
Assist in other areas of the store when business needs dictate

Qualifications:

Two or more years of supervisory experience in a sales or service environment is preferred
Open availability – this position will be required to work store opening and closing shifts, as well as on weekends
High school diploma or equivalent is preferred
Ability to evaluate customers’ needs and make recommendations based on needs
Ability to provide superior customer service and exceed customer’s expectations
Ability to use good judgment and logic
Experience in a related field or outdoor lifestyle
Knowledge of Bass Pro Shops & Cabela’s specific products is an asset

Starting Pay Rate: $20.00 - $22.75

Bass Pro Shops & Cabela’s welcomes applications from people with disabilities.

Accommodations are available upon request during the assessment and selection process.

Benefits

Enjoy discounts on retail merchandise, our restaurants, world-class resorts and conservation attractions!

Fun work environment

Competitive wages

Excellent benefits

Unlimited career advancement opportunities

Bass Pro Cares Fund

Bass Pro Shops

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More about this job

Responsibilities

The Retail Lead oversees daily store department operations, including supervising team members and delegating tasks to ensure proper execution. They are also responsible for providing legendary customer service, maintaining visual presentation standards, and resolving customer issues.

Requirements

Candidates should have two or more years of supervisory experience in a sales or service environment and possess open availability for shifts. A high school diploma or equivalent is preferred, along with the ability to provide superior customer service and make product recommendations.

Skills

Supervision
Leadership
Customer service
Task delegation
Training
Administrative tasks
Problem solving
Visual merchandising
Inventory management
Product recommendations
Communication
Decision making

Benefits

Retail merchandise discounts
Restaurant discounts
Resort discounts
Fun work environment
Competitive wages
Career advancement opportunities
Bass Pro Cares Fund

Visa sponsorship

Not detected in the job text

Keywords

Retail
Supervision
Sales
Customer Service
Leadership
Merchandising
Inventory
Operations
Training
Administrative
Bass Pro Shops
Cabela's
Visual Presentation
Product Knowledge

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