Original job description
We are honoured to again be selected as one of B.C.’s Top Employers.
If you are looking for an opportunity to contribute your experience, knowledge and passion in a meaningful way, CLBC is the place for you!
Community Living British Columbia (CLBC) is a Crown corporation responsible for arranging supports and services for adults with developmental disabilities and their families. CLBC staff strive to advance the vision of Communities of belonging, lives with connection.
Status/Term: Regular/Full-time
Classification/Salary: Social Program Officer (Growth to R24) / Position starts at $78,386 to $80,703 annually
Team: Service Delivery
Location: Nanaimo (Hybrid – 3 days a week in office – after passing a 6-month probation)
At CLBC, we are committed to fostering a diverse, equitable, inclusive, and accessible workplace. We encourage applications from all people with relevant skills, including women, Indigenous peoples, persons with disabilities, racialized people, and those who identify as 2SLGBTQ2+IA. For accommodation needs, please contact CLBC.Careers@gov.bc.ca at any stage of the hiring process.
Visit our Careers at CLBC page to learn more about working at CLBC, what we offer, and tips for the interview process.
About The Role
As a Quality Service Analyst at CLBC, you represent CLBC as the primary point of contact for service providers. You will lead contract negotiations for funding and service levels, review and monitor contracts for service quality, develop and approve new resources, manage service requests, and ensure crisis response systems and resources are available.
Key Responsibilities
Consulting with Facilitators about support requests, service availability, and resource suitability
Conducting on-site monitoring reviews (homes, staffed residential facilities, programs, etc.) and investigating competency and service issues
Working with the Facilitator in assisting individuals and their families who are experiencing a crisis
Recruiting and developing new service relationships
Developing service contracts or agreements and negotiating the costing details and quantities
Negotiating contract costing and advising on requirements for corrective action in contracted service delivery
Ensuring service collaboration and developing cost-sharing agreements
Liaising with key staff regarding current funding limitations or delays and participating as a team member in local budget management
Reviewing financial reports to ensure delivery of services for approved funding supports
What You Will Bring
Preference will be given to candidates with a Bachelor’s degree in Business, Social Work, or a related discipline
Experience working in the social services sector in areas such as resource development or contract management
An equivalent combination of relevant education/experience may be considered
We Are Also Looking For
Strong written and oral communication skills, presentation skills, and interpersonal skills
Excellent analytical and problem-solving skills
Ability to resolve conflicts with a wide range of stakeholders and contribute to the resolution of urgent situations
Ability to manage finances, budgets or other resources
Ability to manage multiple priorities/projects and produce results within deadlines
Ability to develop and enhance service networks, including colleagues, service providers and community members
Ability to effectively represent CLBC in the community, exercising tact and diplomacy
Ability to w
Benefits: A rewarding career at CLBC comes with great benefits, including:
Employer-paid extended health and dental plan
A BC Public Service Pension plan with employer contributions
Generous vacation plus additional personal days
Paid maternity/parental/adoption leave
Life insurance, paid sick days, and, if needed, long-term disability
Wellness supports, including an Employee and Family Assistance Program
Professional development funds and resources to encourage continuous learning and skill development
Access to government discounts on travel, cell phones, and more!
Additional Info
Occasional travel may be required.
Possession of a Class 5 driver’s license and a clean driver’s abstract is required
Successful applicants are subject to a Criminal Record Check
An eligibility list for internal candidates may be established
Closing date: November 5, 2026
If your application is shortlisted, you’ll be invited to an interview where you’ll have the opportunity to share more about your experience. Please note that only those selected for an interview will be contacted.
This opportunity is open to applicants who are legally entitled to work in Canada.
For more information, or to apply now, you must go to the website below. Please DO NOT email your resume to us as we only accept applications through our website.
https://communitylivingbc.prevueaps.ca/jobs/31831-18680.html
More about this job
Responsibilities
Serve as the primary contact for service providers, negotiating and managing contracts, funding, and service levels. Monitor service quality and financial reports, develop service relationships and resources, coordinate cost-sharing, and support individuals and families during crises.
Requirements
A bachelor’s degree in Business, Social Work, or a related discipline is preferred, along with experience in social services, resource development, or contract management; an equivalent combination of education and experience may be considered. Candidates should have strong communication, analytical, financial and conflict-resolution abilities, and be able to manage competing priorities; a Class 5 driver’s license and clean driving record are required.
Skills
- Contract Management
- Contract Negotiation
- Resource Development
- Service Quality Monitoring
- Financial Management
- Budget Management
- Analytical Skills
- Problem-Solving
- Conflict Resolution
- Crisis Response
- Stakeholder Relations
- Written Communication
- Oral Communication
- Presentation Skills
- Project Management
- Interpersonal Skills
Benefits
- Employer-Paid Extended Health and Dental Plan
- Generous Vacation and Additional Personal Days
- Paid Maternity, Parental, and Adoption Leave
- Life Insurance
- Paid Sick Days
- Long-Term Disability
- Employee and Family Assistance Program
- Professional Development Funds and Resources
- Government Discounts on Travel and Cell Phones
Visa sponsorship
Not detected in the job text
Categories
- Social Services
- Government & Public Sector
- Management & Leadership
- Finance & Accounting
Keywords
- Social Services
- Community Living
- Developmental Disabilities
- Service Delivery
- Contract Management
- Contract Negotiation
- Funding
- Service Levels
- Resource Development
- Service Quality
- On-Site Monitoring
- Corrective Action
- Crisis Response
- Service Networks
- Cost-Sharing Agreements
- Budget Management
- Financial Reports
- Stakeholder Relations
- Class 5 Driver’s License
- Criminal Record Check
