Checked
Nanaimo bulk-water stations, FOB cards and equipment
Nanaimo, British Columbia, Canada
Nanaimo’s two bulk-water stations require a prepaid FOB account and the right two-inch hose coupler. Apply by email and collect the card at the Service and Resource Centre.
Key information
Nanaimo’s two bulk-water stations require a prepaid FOB account and the right two-inch hose coupler. Apply by email and collect the card at the Service and Resource Centre.
On this page
What the service covers
The City lists stations on Labieux Road and at Chartwell Road and MacMillan Road in Cedar. They provide treated potable water as short-term relief for people or businesses without adequate access; the source says this is not an essential service.
The City is not responsible for water quality after it leaves the station. The location list gives road names rather than a verified accessible entrance or numbered fill bay. Use the official station guide for operating details.
Sources: Official Nanaimo bulk-water stations, FOB cards and equipment information
Apply and pay
Email water.resources@nanaimo.ca with subject Water Filling Station Card Request. Include business name if relevant, contact name, address, telephone and email. Typical processing is three to five business days.
After approval, the City emails account and pickup instructions. Collect the FOB in person at 411 Dunsmuir Street and pay the non-refundable fees. Application processing and one card are $50; each additional or replacement card is $20. Water is $20.72 per 1,000 imperial gallons from January 1, 2026.
Sources: Official Nanaimo bulk-water stations, FOB cards and equipment information
Connect and manage the account
The dispensing port is a two-inch male grooved stainless-steel A200 camlock. Bring a correctly sized two-inch female camlock coupler with arms. A generic garden-hose connector is not the specified fitting.
Manage and top up the account at water.simcom.tech using the provided login. The source says Firefox is required. Do not idle while filling or waiting; noise complaints can lead to card time restrictions.
Sources: Official Nanaimo bulk-water stations, FOB cards and equipment information
Quick reference
| Item | Details |
|---|---|
| Locations | Labieux Road; Chartwell at MacMillan Road, Cedar |
| Processing | Typically three to five business days |
| Application plus first FOB | $50 |
| Extra / replacement FOB | $20 |
| 2026 usage rate | $20.72 per 1,000 imperial gallons |
| Required hose fitting | Two-inch female camlock with arms |
Sources: Official Nanaimo bulk-water stations, FOB cards and equipment information
Steps to follow
- Apply
Send the named request and contact details to Water Resources.
- Collect
Pay and collect the FOB at 411 Dunsmuir Street after confirmation.
- Fill
Bring the correct fitting, keep funds loaded and do not idle.
Sources: Official Nanaimo bulk-water stations, FOB cards and equipment information
Service locations
Maps locate the source-listed site or address. They do not verify an accessible entrance, internal counter or route.
Labieux Road bulk-water station
Labieux Road, Nanaimo, British Columbia
City-listed treated-water station. The source gives a road location, not a verified fill-bay entrance.
- Access
- Approved account and FOB required
Cedar bulk-water station
Chartwell Road at MacMillan Road, Cedar, Nanaimo, British Columbia
City-listed station at the road junction in Cedar. It serves the bulk-water system beyond central Nanaimo.
- Access
- Approved account and FOB required
Service and Resource Centre
411 Dunsmuir Street, Nanaimo, British Columbia
The City lists this service counter for the task described on this page. Confirm required documents and the specific payment or pickup instructions.
- Address
- 411 Dunsmuir Street
Questions and answers
How many stations are listed?
Two, on Labieux Road and at Chartwell and MacMillan Roads in Cedar.
Source: Official Nanaimo bulk-water stations, FOB cards and equipment information
Can residential users apply?
Yes. Residential and commercial users may apply.
Source: Official Nanaimo bulk-water stations, FOB cards and equipment information
How do I request a card?
Email water.resources@nanaimo.ca with subject Water Filling Station Card Request.
Source: Official Nanaimo bulk-water stations, FOB cards and equipment information
How long does application processing usually take?
Three to five business days.
Source: Official Nanaimo bulk-water stations, FOB cards and equipment information
Where is card pickup?
Service and Resource Centre, 411 Dunsmuir Street.
Source: Official Nanaimo bulk-water stations, FOB cards and equipment information
What does the first application and FOB cost?
$50.
Source: Official Nanaimo bulk-water stations, FOB cards and equipment information
What does an additional or replacement FOB cost?
$20.
Source: Official Nanaimo bulk-water stations, FOB cards and equipment information
What is the 2026 usage rate?
$20.72 per 1,000 imperial gallons.
Source: Official Nanaimo bulk-water stations, FOB cards and equipment information
What coupler must I bring?
A correctly sized two-inch female camlock coupler with arms.
Source: Official Nanaimo bulk-water stations, FOB cards and equipment information
Can the vehicle idle while filling?
No. The City no-idling rule applies while filling and waiting.
Source: Official Nanaimo bulk-water stations, FOB cards and equipment information